Hello all – just a quick blog post about customer loyalty. I know we are in the UK and we aren’t exactly famous for our customer service but I think its a really important thing as a small business to always try and offer the best service possible and treat all your clients well. I don’t know about you but how many times do we complain about companies that seem to offer far better customer service and deals to their new customers and forget about the loyal faithful customers that have stayed with them for years.
Firstly : I obviously want to continue to treat all my customers as well as possible but in order to thank my old customers for your continued support I’m introducing a loyalty scheme. If you refer a friend who books a session with me then you will get a FREE 8×6 mounted Art print from your last session – worth £40. I will be sending out information about this shortly. So make sure you tell your friend to tell me that you recommended them 🙂 Returning customers will also be eligible for the odd little extra bonus from their sessions.
Secondly: Between now and Christmas I am introducing Siobhan Murphy Photography’s “Random Act of Kindness” – this will happen every week or two and the recipients will be my loyal customers – so make sure you keep looking at the blog and interacting with my facebook page – it could be you !! For my very first Random Act of Kindness something will be wending its way to a very lovely lady who has had a very hard couple of years on a personal level and has shown fantastic strength and positivity constantly throughout that time – an inspiration to all who have met her. Not only has she handled everything brilliantly but she has done so with a constant smile and somehow still found the time to be a source of ongoing support and encouragement to others with their own personal situations and journeys. Thank you for being a lovely customer and I hope your gift comes in handy before Christmas. The picture below is a little clue to who you are 🙂
Finally – I just thought I’d re-post a link to my competition I’m running – you could win a family portrait session worth £600 – with Siobhan Murphy Photography. Please feel free to enter and share, share, share – the odds at the moment are amazing – better than the lottery as there is only 1 entrant to date. Here’s the bloglink with all the information 🙂